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| What's BPO BPO or Business Process Outsourcing is the delegation of one or more business processes by an organization to an external provider. The external provider extends services for the selected process based on certain pre- defined and measurable performance criteria specified by the organization. Career Possibilities What's a BPO Career all about? A BPO career revolves around the core activity of delivering business process outsourcing services. This involves voice (telephone) and non-voice (email, chat) based customer interaction services, transaction processing, telemarketing, technical support or analyzing of customer specific data. It also involves back-end jobs such as claims processing and processing of Finance & Accounting transactions. In a growing BPO organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality, administration etc. Opportunities in the contact center include customer support, telemarketing, technical support and multilingual support (which require people having knowledge of foreign languages like French, Spanish etc.). Opportunities also exist for experienced people from various backgrounds and industries. - like hospitality, services and the retail industry. Did you know? In the last financial year, ITES-BPO companies were the largest recruiters in the IT/ITES sector adding about 70,000 jobs. This sector is estimated to register a growth of about 40% in FY 2004-05 to reach revenues of US$ 5.1 billion. Source: NASSCOM India would require over a million people by 2008 to meet the demand of the ITES sector. Source: Hindu Business Line BPO workers in India are happier than IT pros. Source: BPO watch The satisfaction level of BPO industry workers rose 9% in 2004 over the previous year despite 45% growth in employees base in the year 2003-04. Source: Financial Expr |
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